About Carrick Housing

Everything you need to know

We are a company owned by Cornwall Council that is charged with managing and maintaining the 3800 council houses in Carrick. We look after about 150 leaseholders on behalf of the Council and manage other garages, shops and land in neighbourhoods with council housing.

The company is owned by the Council and any profits made are spent on improving housing in our district. Follow the links to our management agreement with the Council and our five year business plan. This plans sets out how we will not only get the basics of a housing service right but how we will be an excellent landlord making efficient use of public money and targeting resources in a direction our community needs and supports.
We have set out very clear objectives for ourselves on:

Integrity and better government
Delivering excellent housing services
The efficient management of public money
Making every home we manage a decent home
More rented properties

These are covered in more detail in the vision and values section of our website.

The decisions we make and the successful way we deliver our business does have an impact on the lives of our customers and the neighbourhoods they live in. We believe we are not only providing a high quality housing service but we are also changing both our neighbourhoods and our homes and making life just a little better.

We only started in 2004 but we have already met some big challenges. £14m has already been spent on improving homes and next year we will spend the final £8m. This work on making our homes decent has transformed not only the properties but the lives of the people who live in them.

Management Agreement - [518kb]
Management Agreement

Delivery Plan - [2.5Mb]
Carrick Housing Delivery Plan 2005 - 2010

Carrick Housing Business Plan 2009 - [792kb]
Carrick Housing Business Plan 2009

Carrick Housing's Annual Report 2009 - [1.7Mb]
Carrick Housing's Annual Report 2009

In this section:

Call Monitoring System

Call Monitoring System - commencing 4 May 2010

Making a Complaint

Carrick Housing has a comprehensive complaints procedure. Follow the link to view our complaints leaflet and form.

Our performance

We have an 'Excellence Matrix' of measures for assessing the quality of everything we do.

Meet our staff

Our staff structure

Meet our Senior Managers

We have 3 senior managers

Our finances

We believe in being open with our tenants and with our shareholders and our audited accounts for the last two years are available to look at by clicking on the two PDF's below.

Our meetings

The Board of Carrick Housing meets every other month and the meetings are open to the public.

Our Board

We are a company, limited by guarantee and which Cornwall Council wholly owns.

History

In 2002 Carrick District Council was successful in a bid to the Office of the Deputy Prime Minister to set up an arms length company and secure additional resources.

Carrick News

Current and previous editions of Carrick News.

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