Cornwall Housing Ltd
Housing benefit changes
The way housing benefit is calculated is changing and you could be affected. Please read about the changes to housing benefits.
Changes to opening hours and phone options
From 1st August our opening hours and phone options will change. Our reception and telephone lines will be open from 09:00 to 17:00, Monday – Friday.
Calls taken during this period will be handled by our in-house team. Instead of hearing six options you will be asked to select one of the four options below:
- If you know the name of the person, team or extension you wish to speak to press 1.
- If you are calling regarding benefits press 2.
- If you are calling about a repair press 3.
- For all other enquiries press 4.
If you have an out-of-hours emergency your call will be answered by an operator who will direct your call to the right team.
For all housing enquiries please call 0300 1234 161.