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Cornwall Housing Ltd

Housing benefit changes

The way housing benefit is calculated is changing and you could be affected. Please read about the changes to housing benefits.

From 1st August our opening hours and phone options will change. Our reception and telephone lines will be open from 09:00 to 17:00, Monday – Friday.

Calls taken during this period will be handled by our in-house team.  Instead of hearing six options you will be asked to select one of the four options below:

  • If you know the name of the person, team or extension you wish to speak to press 1.
  • If you are calling regarding benefits press 2.
  • If you are calling about a repair press 3.
  • For all other enquiries press 4.

If you have an out-of-hours emergency your call will be answered by an operator who will direct your call to the right team.

For all housing enquiries please call 0300 1234 161.

Housing Options provides information about a range of housing options that are available to people in Cornwall. We also provide advice on a range of housing issues, including advice and help with homelessness.
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Information on Council housing services in Cornwall for tenants and leaseholders.

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Cornwall Homechoice is the choice based system for letting vacant council or housing association housing.
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From April Cornwall Housing, our Council owned company, will look after our Gypsy and Traveller sites.
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Cornwall Housing Ltd

Higher Trenant Road
PL27 6TW

0300 1234 161

Text us

07941 712 712