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Welcome to Carrick Housing
This website should provide you with all the information you
need to know about us and the services we offer. It has a
comprehensive range of details on many subjects that matter to
you.
This website has been designed for tenants, future tenants, and
leaseholders of Cornwall Council. We have information on how
to contact us, how to pay rent, getting repairs done and getting
involved.
This website also provides information on things that are
important to us and we hope will be important to you. It has
information about who runs our company, about our values, about
what happens at our meetings. There is lots of information about
involving tenants, about our local tenants associations and our
belief that excellent housing services can only happen when tenants
are fully involved.
Have a look through and let us know what is needed and how it can
be improved.
If you are looking to rent a property from the council
or Carrick Housing in the Old Hill area of Falmouth please first
read the Estate Plan
We have guidance about the allocation of properties in the Old
Hill and Penwerris area of Falmouth. If you are thinking about
applying to rent a property in this area please read the guidance
notes about who is not eligible for these
properties.
Guidance Notes
Housing Services Review
BACKGROUND
In April 2009, the council housing formerly
belonging to Caradon, Carrick and North Cornwall District Councils
became part of the Housing Department of the new local authority,
Cornwall Council. The council houses belonging to the other
former district councils had been transferred into separate housing
associations prior to 2009. For a year, Cornwall Council
continued to run the council housing services it had inherited in
the same format, as three separate landlord services.
This December we asked our tenants what
they think about contacting us on an 0300 phone number?
Cornwall Council is proposing to change the number that Carrick
tenants use to contact the housing and repairs staff from an 0800
phone number to an 0300 number. This would mean that there is one
housing and repairs phone number for all council tenants in
Cornwall. Cornwall Council already uses an 0300 number for
the rest of their tenants and for all other housing enquiries.
- An 0800 number is free if you ring from a landline, but there
is a charge if you ring from a mobile.
- An 0300 number is cheaper than an 0800 number if you ring from
a mobile, but it’s charged as a lo-call cost if you ring from a
landline.
- When you ring through on the 0300 number, you will be able to
select an option for Carrick tenants and be put through to
the same team that currently deal with your
enquiries.
Following discussion with the Carrick District
Forum of Tenants; all Carrick tenants were written to about the
proposed change and asked to let us know their views.
Tenants said…
A total of 663 tenants responded to the
consultation, a response rate of 18%. It is clear that tenants
understood the proposal, and the reasons for and against the
change. However, with 46% expressing support for the change and 43%
against, there is no clear view one way or another.
The most prevalent issue for our tenants which
affects their support for the proposal is whether it costs more or
less than the current arrangements. The other issues are:
- the longer call-routing system;
- having their call dealt with satisfactorily once it is
answered;
- with change itself; and
- scepticism that their views will be taken into account.
(For more
information click here to see PDF report 0300 Consultation
Responses)
The Council and Cornwall Housing will consider
these views before they make their final decision.
For more detailed information on the Housing
Services Review please click here or see the
tab above.