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CONTACT:
Carrick Housing Ltd
How to contact us
Email: info@carrickhousing.org.uk
Tel: Freephone 0800 138 5552
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Welcome to Carrick Housing

This website should provide you with all the information you need to know about us and the services we offer. It has a comprehensive range of details on many subjects that matter to you.

This website has been designed for tenants, future tenants, and leaseholders of Cornwall Council.  We have information on how to contact us, how to pay rent, getting repairs done and getting involved.

This website also provides information on things that are important to us and we hope will be important to you. It has information about who runs our company, about our values, about what happens at our meetings. There is lots of information about involving tenants, about our local tenants associations and our belief that excellent housing services can only happen when tenants are fully involved.

Have a look through and let us know what is needed and how it can be improved.



If you are looking to rent a property from the council or Carrick Housing in the Old Hill area of Falmouth please first read the Estate Plan

We have guidance about the allocation of properties in the Old Hill and Penwerris area of Falmouth. If you are thinking about applying to rent a property in this area please read the guidance notes about who is not eligible for these properties.  

Guidance Notes

 

Housing Services Review

BACKGROUND

In April 2009, the council housing formerly belonging to Caradon, Carrick and North Cornwall District Councils became part of the Housing Department of the new local authority, Cornwall Council.  The council houses belonging to the other former district councils had been transferred into separate housing associations prior to 2009.  For a year, Cornwall Council continued to run the council housing services it had inherited in the same format, as three separate landlord services.

This December we asked our tenants what they think about contacting us on an 0300 phone number?

Cornwall Council is proposing to change the number that Carrick tenants use to contact the housing and repairs staff from an 0800 phone number to an 0300 number. This would mean that there is one housing and repairs phone number for all council tenants in Cornwall.  Cornwall Council already uses an 0300 number for the rest of their tenants and for all other housing enquiries.

  • An 0800 number is free if you ring from a landline, but there is a charge if you ring from a mobile.
  • An 0300 number is cheaper than an 0800 number if you ring from a mobile, but it’s charged as a lo-call cost if you ring from a landline.
  • When you ring through on the 0300 number, you will be able to select an option for Carrick tenants and be put through to the same team that currently deal with your enquiries.

Following discussion with the Carrick District Forum of Tenants; all Carrick tenants were written to about the proposed change and asked to let us know their views.

Tenants said…

A total of 663 tenants responded to the consultation, a response rate of 18%. It is clear that tenants understood the proposal, and the reasons for and against the change. However, with 46% expressing support for the change and 43% against, there is no clear view one way or another.

The most prevalent issue for our tenants which affects their support for the proposal is whether it costs more or less than the current arrangements. The other issues are:

  • the longer call-routing system;
  • having their call dealt with satisfactorily once it is answered;
  • with change itself; and 
  • scepticism that their views will be taken into account.

(For more information click here to see PDF report 0300 Consultation Responses)

The Council and Cornwall Housing will consider these views before they make their final decision.

For more detailed information on the Housing Services Review please click here or see the tab above.

CARRICK HOUSING LTD - Trevow Konteth Karrek
Carrick Housing Ltd, Carrick House, Pydar Street, Truro, Cornwall, TR1 1DP
Free Phone: 0800 1385552         Text: 07800 140072         Email: info@carrickhousing.org.uk